Term and Conditions

1. Our Store & Target Audience

Bernardo Store specializes in high-quality fashion and lifestyle products for the entire family, with particular focus on:

• Parents seeking stylish, practical clothing and accessories for their babies and children
• Fashion-conscious families looking for coordinated outfits and sets
• Homeowners wanting premium nursery and bedding items
• Individuals who value comfort and style in footwear and outerwear

Our aesthetic blends contemporary design with family-friendly functionality, offering products that are both fashionable and practical for everyday life.

2. User Responsibilities

2.1 Account Information

When creating an account or making a purchase, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Promptly update any information that becomes outdated
• Accept responsibility for all activities under your account

2.2 Prohibited Activities

You may not:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Use any automated means to access the site without permission
• Misrepresent your identity or provide false information

3. Products & Services

3.1 Product Descriptions

We strive to accurately describe all products with:

• Detailed specifications (materials, dimensions, care instructions)
• Color representations that are as precise as possible
• Size charts to help with proper selection

However, slight variations may occur due to monitor settings and manufacturing processes.

3.2 Product Availability

All products are subject to availability. We reserve the right to:

• Limit quantities available for purchase
• Discontinue products without notice
• Correct errors in pricing or descriptions

3.3 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Baby feeding accessories
• Certain nursery items
• Opened personal care products
• Final sale items (clearly marked at purchase)

4. Orders & Payments

4.1 Order Process

When you place an order:

• You receive an order confirmation email (this is not a shipping confirmation)
• We process orders within 1-2 business days (excluding weekends/holidays)
• You’ll receive shipping confirmation with tracking when your order ships

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing & Taxes

All prices are in USD and exclusive of:

• Shipping costs (unless free shipping applies)
• Customs duties (for international orders)
• Local taxes where applicable

5. Shipping Policy

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Via EMS for orders over $50 (15-25 business days after shipment)

Delivery times are estimates and may vary based on location and customs processing.

5.2 Shipping Restrictions

We currently ship worldwide except to:

• Certain Asian countries
• Remote areas

6. Returns & Refunds

6.1 Return Policy

We accept returns within 15 days of receipt when:

• Items are unused, in original condition with all tags attached
• Original packaging is included
• Proof of purchase is provided

6.2 Return Process

1. Contact customer care at [email protected] within 15 days
2. Wait for return authorization (1-2 business days)
3. Package item securely in original packaging
4. Ship to our Austin facility using trackable method

6.3 Refunds

After we receive and inspect your return (3-5 business days):

• Refunds are issued to original payment method
• Credit card refunds take 5-10 business days
• PayPal refunds are usually processed within 24 hours
• Original shipping fees are non-refundable

7. Intellectual Property

All content on bernardostore.com, including:

• Text
• Graphics
• Logos
• Product designs
• Photography

is the property of Bernardo Store or its content suppliers and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

Bernardo Store shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays or failures in performance beyond our reasonable control
• Errors or omissions in product information
• Customs delays or fees for international orders

Our total liability for any claim related to our products or services shall not exceed the purchase price of the item in question.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the new terms.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

12. Contact Us

For questions about these Terms and Conditions, please contact us at:

Bernardo Store Customer Care
Email: [email protected]
Address: 1732 Brentwood Drive, Austin, TX 78701, United States